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REGION NORDJYLLAND: Et moderne intranet til 16.000 brugere Region Nordjyllands hovedopgave er det nordjyske sundhedsvæsen. Regionen har desuden et overordnet
Eimskip is a leading transportation provider in the North Atlantic with headquarters in Iceland.
Eimskip needs a strong sparring partner to help them with their digital journey, focusing on Dynamics 365 CRM and CE. The Dynamics 365 project involves 55 offices in 18 countries and a total of 1635 employees.
The goal is to create one global Eimskip team where processes and systems are adapted to provide the company's and customers' best service.
The first workshops between Eimskip and Delegate were held in Denmark and Iceland, but then Covid-19 hit, and from March 2020, all workshops were held virtually. The concerns that arose in the beginning were quickly dispelled, and the project went ahead at full speed with only virtual meetings. .
"We ran the first project as an MVP (Minimum Viable Product), where we implemented and began using Dynamics 365 CE and CRM for our service department. Then, we could roll out the solution globally. This important project had to start Eimskip's digital journey and show that the solution could succeed."
– Hilmar Karlsson, CIO at Eimskip
The key ingredients for success were:
The MVP was an implementation of the following features in Dynamics 365 CE and CRM:
"The second project we embarked on was restructuring a legacy operations application in Norway, where our offices reach the Arctic Circle. With COVID-19, we were nervous that the necessary business requirements workshops would not be possible, but we worked through the pitfalls. With a team from Iceland, Denmark, and Norway, we worked entirely virtually to gather the business requirements, draft a document package proposal, and choose the right vendor to replace the application."
– Hilmar Karlsson, CIO i Eimskip
Nøgleleverancer fra processen var:
With close collaboration, trust, and careful preparation, Eimskip and Delegate have proven that a challenging digital journey can continue fully in a virtual environment. As always, change requires good communication, a greater focus on workshop facilitation, and embracing the opportunities that new virtual platforms, such as Teams, virtual whiteboards, Planner, and collaboration on content, can provide.
Eimskip's digital journey continues with a plan for the next three years, providing everyone with a clear overview of where the transportation company is headed. Delegate will help establish a new global sales process and assist in implementing Marketing Automation on top of the CE foundation that Delegate and Eimskip have built together.
We would be more than happy to help your organization. Fill out the form and we will contact you as soon as possible.
mfr@delegate.dk
+45 53 53 69 59
REGION NORDJYLLAND: Et moderne intranet til 16.000 brugere Region Nordjyllands hovedopgave er det nordjyske sundhedsvæsen. Regionen har desuden et overordnet
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