Dynamics provides a comprehensive overview of your business, including customer interactions, products, cases, and other relevant data. In addition, Dynamics offers robust Case Management solutions designed to optimize your sales and service processes.
Today, many customer support and sales processes involve your users switching between different systems to get a complete overview of customer activities.
By implementing D365 as a central platform, your organization gains a 360° view of your customers within a single system. This allows you to gather all relevant information across your organization on a single screen.
Interactions such as emails, chat messages, and phone calls
Efficient handling of cases and complaints
Overview of the customer's current products and recommendations for potential sales opportunities.
In addition, we utilize the advanced built-in components of the system to create user-friendly and efficient case management and customer support.
The result is a comprehensive 360° customer overview tailored to your business needs and supports advanced case management and business processes.
D365 is a solid foundation for further digitalization as it easily integrates with Microsoft Office and Azure, giving you an even more comprehensive and cohesive solution.
Delegate helps your business combine fragmented data from disparate systems into a comprehensive plan that provides a cohesive overview, and we specialize in migrating processes from analog to digital within the same robust platform. We transform case management in your organization from being slow, inefficient, and opaque to a highly efficient and fully transparent process.