Interactions such as emails, chat messages, and phone calls
Customer-relevant documents
Efficient handling of cases and complaints
Overview of the customer's current products and recommendations for potential sales opportunities.
In addition, we utilize the advanced built-in components of the system to create user-friendly and efficient case management and customer support.
The result is a comprehensive 360° customer overview tailored to your business needs and supports advanced case management and business processes.
D365 is a solid foundation for further digitalization as it easily integrates with Microsoft Office and Azure, giving you an even more comprehensive and cohesive solution.
Delegate helps your business combine fragmented data from disparate systems into a comprehensive plan that provides a cohesive overview, and we specialize in migrating processes from analog to digital within the same robust platform. We transform case management in your organization from being slow, inefficient, and opaque to a highly efficient and fully transparent process.
With Customer 360 Overview, you get a comprehensive 360° customer overview tailored to your needs, providing valuable insights into your business, enabling advanced and efficient case management, and streamlining your operations. D365 is a scalable platform and a solid foundation for future growth. D365 is a solid foundation for further digitalization as it easily integrates with Microsoft Office and Azure, giving you an even more comprehensive and cohesive solution.
Contact
Book an initial conversation with the Head Of Business Applications, Ian Alan Dickie.
Cases | Empower your digital customer journey
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