An effective day at work with Field Service
your future is digital, and so should your field service be—we make sure you and your employees reach your goals safely.
Field Service

With Field Service you complete your tasks properly the first time

The benefits of bringing your company’s field service into the digital space are bountiful. You get resource management, service planning, route planning, and much more in a joint solution across your organization.

By now most people are used to doing things digitally. We shop, book meetings, plan playdates for the kids, take pictures, manage personal finances, and so on directly from our smartphones and computers—things that, just a few years ago, would have been unthinkable to do digitally.

So, why hasn’t your company’s field service evolved along with the rest of the digital world?

In most cases, it’s a completely natural step for your customers, service technicians, and customer service as well as sales, the marketing department, and your warehouse. Maybe you’re already receiving complaints from technicians who have to keep track of handwritten worksheets or from customer service who has to deal with dissatisfied customers. Customers who aren’t happy to hear that they have to be at home between 8–16 waiting for a visit from a service technician.

With Field Service, you ensure that tasks are solved properly at the right time by the right technician. You also save time and money on necessary spare parts, working hours, and driving time, as these will always be invoiced and registered accurately. And since Field Service is based on Microsoft Dynamics 365, the solution works with the data you already have in Dynamics.

Want to hear more about how everyday life can become more efficient in your company? Call me on +45 20 30 65 12, and we will take a closer look at your company’s needs.”
Sine Almstrup, Business Development Manager at Delegate

Go from reactive to proactive with Connected Field Service

Digitizing your field service is part of the future for any service company. And if you want to stay ahead, you need to take your digital field service one step further.

You can do that with IoT, data, and Connected Field Service.

Connected Field Service is the service industry’s path to IoT and valuable data. Connected Field Service is built on top of your existing field service solution and collects data from the products you service for your customers.

However, Connected Field Service can easily become bog you down in details. But if you manage and utilize your data to efficiently contribute to the customer’s business, you are guaranteed a very unique and value-creating customer experience.

When you start with Connected Field Service, it is always a good idea to start small. Once you have done your tests on a selected number of devices, you can begin work to scale up. So, start small, and get ambitious later.

Free employees’ hands with Augmented Reality

If you are ready to take the next step with your company’s Field Service, we’re happy to take a closer look at how your company can use the latest technology, namely mixed reality. Whereas virtual reality takes over your all your senses and transports you into a simulated universe, mixed reality instead adds an extra layer to reality in the form of holograms.

Microsoft HoloLens is a mixed reality headset. The headset looks like a regular headset for virtual reality where you have a “screen” in front of your eyes. It then forms a digital layer with information on top of the reality in your field of vision. In that way, your employees can work hands-free, because they do not have to carry, for instance, a tablet. HoloLens technology can revolutionize the way you work with Field Service, since employees will be able to work more efficiently while simultaneously enjoying easy access to real-time data.

Get remote assistance from a specialist

With Remote Assist via Field Service, employees can collaborate regardless of where they are. They can share what they see in real time, making them able to easily call in an expert for remote assistance if something unexpected happens. Remote Assist can be connected to Microsoft HoloLens as well as other devices such as mobile or tablet.

You can use remote assist with or without Hololens as a training tool, both in work situations and in connection with training.

Do you want to know more about Field Service? Then download our e-books on the subject. You can download the ultimate guide to Field Service and/or the e-book where we describe how to digitize your service organization with Field Service.