with field service you complete your tasks properly the first time
The benefits of bringing your company’s field service into the digital space are bountiful. You get resource management, service planning, route planning, and much more in a joint solution across your organization.
By now most people are used to doing things digitally. We shop, book meetings, plan playdates for the kids, take pictures, manage personal finances, and so on directly from our smartphones and computers—things that, just a few years ago, would have been unthinkable to do digitally.
So, why has your company’s field service not evolved with the rest of the digital world yet?
Most likely, it will be a completely natural step for your customers, service technicians, and customer service as well as sales, the marketing department, and your warehouse. Maybe you’re already receiving complaints from technicians who have to keep track of handwritten worksheets, or from customer service who has to deal with dissatisfied customers. Customers who are not happy to hear that they have to be at home between 8–16 in connection with a visit from a service technician.
With Field Service, you ensure that tasks are solved correctly at the right time by the right technician. You also save time and money on necessary spare parts, working hours, and driving time, as these will always be invoiced and registered accurately. And because Field Service is based on Microsoft Dynamics 365, the solution works with the data you already have in Dynamics.
Want to hear more about how everyday life can become more efficient in your company? Call me on +45 22 92 98 96, and we will take a closer look at your company’s needs.”
– Jeanne Grundtvig Theander Laisbo, Field Service Lead at Delegate
go from reactive to proactive with connected field service
Digitizing your field service is part of the future for service companies. And if you want to stay ahead, you need to take your digital field service one step further.
You can do that with IoT, data, and Connected Field Service.
Connected Field Service is the service industry’s path to IoT and valuable data. Connected Field Service is built on top of your existing field service solution and collects data from the products you service for your customers.
However, with Connected Field Service you can easily become bogged down in details. But if you manage and utilize your data to efficiently contribute to the customer’s business, you are guaranteed to deliver a very unique and value-creating customer experience.
When you start with Connected Field Service, it is always a good idea to start small. Once you have done your tests on a selected number of devices, you can then start to scale up. So, start small, and get ambitious later.
free employees’ hands with augmented reality
If you are ready to take the next step with your company’s Field Service, we can take a closer look at how your company can use the latest technology, namely mixed reality. Where virtual reality completely takes over your sight and hearing and takes you into a simulated universe, mixed reality adds an extra layer to reality in the form of holograms.
Microsoft HoloLens is a mixed reality headset. The headset looks like a regular headset for virtual reality where you have a “screen” in front of your eyes. It then forms a digital layer with information on top of the reality in your field of vision. In that way, your employees get both hands free while working because they do not have to carry, for instance, a tablet. HoloLens technology can change the way you work with Field Service, because employees will be able to work more efficiently while simultaneously enjoying easy access to real-time data.
Get remote assistance from a specialist
With Remote Assist via Field Service, employees can collaborate regardless of where they are. They can share what they see in real time, making them able to easily call in an expert for remote assistance if something unexpected happens. Remote Assist can be connected to Microsoft HoloLens as well as other devices such as mobile or tablet.
You can use remote assist with or without Hololens as a training tool, both in work situations and in connection with training.
Du kan anvende remote assist med eller uden Hololens som oplæringsværktøj, både i arbejdssammenhænge og i forbindelse med uddannelse.