Agentic AI has been highlighted by Gartner as the top strategic technology trend for 2025 because it has the potential to transform industries by delivering better efficiency and more innovation.
Advancements in Agentic AI capabilities like Microsoft’s Copilot Studio are reshaping businesses and changing how organizations reach their goals. Agents let companies automate complex processes across applications, delivering a new level of operational excellence.
“Agents represent the future of intelligent automation,” says Peter Østergaard, CRO at The Digital Neighborhood's Cloud Consulting Practice“By bringing together our expertise across Delegate, Consit, Projectum, and Sulava, we are creating a powerhouse team to lead this transformation. Our customers are eager to see how this technology can streamline operations, boost productivity, and create meaningful impacts for their clients and members.”
“Fremover vil processer og opgaver blive løst i et mix af mennesker og maskiner, og derfor er det vigtigt, at leverandørerne også restrukturerer sig, så de er klar til at hjælpe kunderne bedst muligt med at tilegne sig de nye muligheder, teknologier og kompetencer,” siger Malin Marker Persson, Udviklings- og strategichef, DM. “Det nye Agent team giver derfor rigtig god mening fra et kundeperspektiv, da det kan komme vores medlemmer til gode gennem et tæt og kompetent samarbejde omkring udvikling og implementering.”
The AI Agent Team aims to establish leadership in the AI-driven solutions space by delivering innovative, Agent-enabled solutions.
The AI Agent Team directly responds to increasing customer demand for AI solutions that provide greater efficiency and improved customer experiences.
“By streamlining and automating our administrative processes, we can free up time and resources, allowing us to focus on what DM does best in our member services and advisory—creating greater value in complex member interactions that require human engagement and empathy,” Malin Marker Persson adds.
The AI Agent Team will focus on creating domain-specific Agents that can:
“AI agents are poised to transform how organizations operate by enabling new levels of efficiency and creativity. As these intelligent systems, such as Microsoft’s Copilot Studio, take on more complex tasks, they will empower employees to focus on strategic initiatives and innovation. Microsoft is excited to see that partners are looking to leverage this opportunity to bring immense value to our customers,” says Julie Nadelmann, Commercial Partner Lead at Microsoft Denmark.
Microsoft’s advancements in the AI ecosystem provide a strong foundation for this initiative, with tools like Copilot enabling seamless integration of AI into existing IT environments.
“Our vision is to become the leading Agent-first partner for customers and Microsoft,” says Peter Kestenholz, Head of Innovation at The Digital Neighborhood’s Cloud Consulting Practice. “By investing in this initiative, we are pioneering a future of virtual employees. Autonomous agents will drive innovation and work alongside existing teams, transforming business operations without replacing valued employees. As a trusted advisor, we are committed to helping businesses implement these new opportunities and help them stay competitive."
Customers and partners interested in learning more about how Agents can revolutionize their business are invited to attend upcoming webinars and events hosted by the newly formed team. Stay tuned for announcements on project launches and success stories as we embark on this exciting journey.
For media inquiries, please contact:
Peter Østergaard
Chief Revenue Officer, The Digital Neighborhood's Cloud Consulting Practice
poe@delegate.dk
+45 2058 8838
The Company Behind the AI Agent Team
The Digital Neighborhood’s Cloud Consulting Practice operates across Denmark and Finland, bringing together leading technology companies with a shared vision of innovation and excellence. With nearly 80 years of expertise and a team of over 450 specialists, we are committed to delivering cutting-edge solutions. By setting new standards in leveraging AI, we help enterprises harness intelligent automation, optimize workflows, and unlock new opportunities through AI-driven solutions.
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