Navigating AI bias: How to be aware of and limit bias

25 April 2024

By Aki Antman, CEO & Founder of Sulava, President of AI & Copilot at The Digital Neighborhood, Peter Charquero Kestenholz, Founder, Head of Innovation & AI at Projectum and Erik David Johnson, Chief AI Officer at Delegate.

This blog is the second in a series of eight blogs about the challenges and opportunities in AI technology.

Just as people are biased, so are AI models. But can we ensure that AI is not biased and thus contributes to creating even further bias?

Accept there is a bias

Just as everyone reading this text has bias based on their knowledge, experience, and opinions, AI models will inevitably have bias based on the data they have been fed.

For example, asking a generative AI model to create an illustration of a doctor will likely result in a white male. This is how doctors have typically been depicted in Western history and culture – and thus in the data on which the model is built. Similarly, if you ask AI to hire similar people you already have in your payroll, AI will keep the same biases you might currently have.

In other words, when biases, such as those related to skin color, sexual orientation, or education level, are hidden in the input that we feed artificial intelligence with, they also manifest in the output. One of the risks, therefore, is not only that AI can perpetuate biases and stereotypes but also reinforce them.

The key is to be very aware that bias always exists and, therefore, take the necessary precautions.

”It's a good thing that we're discussing bias in AI, but it is even better that we can actually control it. I think we have an upside in being better at managing bias today than we have been able to do for the last 10 years in technology.”

Peter Charquero Kestenholz
Founder and Head of Innovation & AI, Projectum

It IS possible to limit AI-bias

Essentially, as a user of AI tools, you need to be critical of your sources – just as you should be when gathering information on the internet. Information, and us as humans will always be biased to some extent. That is the case with your newspaper – if you still read one – your search engines and social media, which tailor content to your (and often commercial partners') preferences.

In fact, generative AI will often be less biased overall because it inherently has no interest in promoting commercial facts or opinions. Additionally, you, even as an ordinary user without programming skills, can actually instruct AI models on what you want and do not want, which is much more complicated in, for example, a Google search. In the same way, you can demand that the model is transparent about what the source of the output is.

Additionally, guardrails or content filters can help establish ethical boundaries and ensure that AI models are not misused, for example, to provide a recipe for making a bomb, as the classic example goes. But it's not without challenges. What if you ask your AI assistant for a good recipe to cook a horse? Should the guardrail kick in and explain that it's universally wrong to eat these animals because that's the case in Western culture, while it may not necessarily be the case in other parts of the world?

AI as your assistant

When starting a conversation with a large language model, it's about setting the context by being specific and priming and framing your question. That way, the response or solution will be less prone to bias. At the same time, we should be open about the fact that what an AI model produces may not necessarily be the complete truth.

That's one of the reasons why, at least for now, we should see our AI tools as assistants.. They're welcome to think independently and make suggestions, but fundamentally, they need to be trained in the organization's values, ways of working, communicating, etc. Just like a new employee needs a good leader.

And when the AI does something wrong, it's important to report it so the model can adjust its way of functioning and to fine-tune continuously so it becomes better and better at handling and minimizing its bias.

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