In brief, a Customer Relationship Management system can gather all the data and knowledge about your company’s customers in one place, and it can facilitate and automate work in marketing, sales, and service units.
Task management, pipeline management, and customer journeys are just some of the processes you can automate with a CRM system, and it can also help you get an overview of meetings, quotes, overviews, orders, personal relationships, and user history.
The above are just some of the many tasks that can be performed more efficiently with a CRM system. In other words, it presents all the data you need in a simple and manageable way. Microsoft CRM can be customized at user level, providing the user with data relevant to his or her specific work and role.