Welltec’s sales department operates across continents, so their CRM system is central to their customer-facing business strategy. With growth following greater demands on the significant systems, updating the CRM system to increase performance, scalability, and security was the natural next step on Welltec’s journey in the cloud.

Welltec moved from a locally based solution to an optimized cloud solution for 140+ users in six months. 

Initially, the migration from CRM to Dynamics 365, with Delegate as the migration partner, was a collaboration with Microsoft FastTrack, an experienced support team managing Microsoft’s migration tool. FastTrack was a key player in securing the tried and tested approach with test migrations leading up to the actual migration. 

The role of Delegate as a migration partner was to ensure an understanding of the business and the system to complete a successful migration. 

“For us, collaborating with Delegate is like expanding the team with someone who can quickly put themselves in our place, challenge and support us, and, not least, help us progress.” 

Niels Valentin, IT Director at Welltec 

The migration to Microsoft Dynamics 365 Sales has paved the way for supporting the business with even more digital tools. Welltec and Delegate’s collaboration continues on the Dynamics journey by identifying how Dynamics 365 can create additional value for Welltec moving forward. 

“Delegate has provided a professional and personal delivery where we, in a short time and together, have created the framework to make each other better, and we are delighted to continue this collaboration to ensure our future IT solutions are as good as they can get.” 

– Nataliya Fatkulina, Global Sales Support Manager at Welltec