Event | The future of digital customer service

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Event | Digital Customer Service

The future of digital customer service: Insights and solutions from the industry's brightest

ATP, Microsoft, EET Group, and Delegate share their experiences

Take part in an event where Delegate and Microsoft bring together key players in the Danish market to give you a complete 360-degree insight into the future of digital customer service. From strategic visions to practical implementation, you'll get concrete technological solutions and experiences from successful projects that set the standard for tomorrow's customer service.

Get insights into the managerial and technological considerations at ATP, one of Denmark's largest administrative organizations, as it strives to deliver efficient customer service under strict legal requirements and immense pressure.

Microsoft presents their vision for the future of customer service, where AI plays a central role. Gain insight into the critical factors and strategic decisions behind developing their latest AI-powered platform.

EET Group presents their experience with their new Dynamics 365 Sales & Service, which effectively supports 32,000 B2B customers in 34 countries in 19 languages, and how AI has played a central role in their new sales and application strategy.

Delegate, Denmark's largest CRM house, draws on over ten years of experience with customer service implementations. Gain valuable insights into how their solutions create significant behavioral changes and advance customer service.

After lunch, Microsoft will demonstrate how their AI platform integrates seamlessly with The Digital Contact Center and how it can be adapted to existing systems in the market.

Agenda

8.30-9.00: Breakfast and registration
9.00- 9.10: Welcome by Morten Fritsch, Head of Sales, Delegate
9.10- 9.45: The future of customer service from a management perspective, Hans Christian Jelstrup, Data and Digitalization, ATP
9.45-10.15: Microsoft's vision and technological platform for the Digital Contact Center, Line Sinding Skött, Director, Microsoft
10.15-10.25: Break
10.25-10.55: How EET is transforming European B2B sales with Dynamics 365, Dennis Funch Jensen, CDO, EET Group.
10.55-11.15: What characterizes successful customer service implementations, Jimmi Henvig, Principal Consultant, Delegate
11.15-11.30: Panel discussion: AI in customer service - better customer experiences or new challenges? ATP, EET Group, Microsoft and Delegate
11.30-11.35: Round off, Morten Fritsch, Head of Sales, Delegate
11.35-12.00: Lunch and networking
12.00-12.30: Demo of Microsoft's new AI-powered "Digital Contact Center," Martin Petersen, Technology Specialist, and Bertram Schmidt, Technical Specialist, Microsoft.

Practical info

Date: Tuesday 3 December

Time: 8.30 – 12.30

Venue: Microsoft, Kanalvej 7, 2800 Kongens Lyngby

Meet the speakers

ATP is one of Denmark's largest administration houses, handling approximately 2.5 million telephone inquiries each year. Annually, ATP handles the payment of more than DKK 320 billion in welfare benefits to Danish citizens and companies.

EET Group is an international distributor of IT products and services. They handle more than 90,000 products and 1.1 million deliveries annually and are an industry leader in customer satisfaction.

Microsoft has just launched a new version of their Digital Contact Center, an AI-powered customer service solution. The solution includes self-service with AI-powered Copilots, intelligent routing for agent assistance, and automated draft call summaries. 

Delegate is Denmark's largest Microsoft Dynamics Customer Engagement IT consultancy and has more than ten years of experience advising, implementing, and maintaining Customer Service solutions for private and public organizations.