11. October 2023
EET is excited to announce that the company will implement Microsoft Dynamics 365 across its entire organization. This marks a significant step forward in EET's commitment to providing state-of-the-art solutions that enhance its customer experiences, operational efficiency, and employee satisfaction.
Dynamics 365 is set to revolutionize EET’s internal processes and elevate its customer-centric approach. By using the advanced capabilities of Dynamics 365, EET will be able to centre operations around the customer and empower each employee with all the necessary information needed to provide a value-adding customer experience second to none, whether working in Sales, Service, Product Management, Marketing, or Logistics.
”This strategic move underscores EET’s dedication to embracing innovation and preparing for future growth opportunities while keeping the customer at the centre of all operations. As EET continues to expand, the scalable nature of Microsoft Dynamics 365 will accommodate growth while bridging the gap between decision-makers and the frontline, ensuring stakeholders across the organization remain closely connected to both customer successes and challenges. We are confident that this will strengthen our position in the industry and ensure our readiness for the future.” – Søren Drewsen, Group CEO, EET.
Through Dynamics 365 and a focus on data, EET anticipates gaining seamless collaboration and information sharing among departments, leading to increased efficiency and productivity and, ultimately, greater employee satisfaction. Furthermore, this implementation sets the stage for EET to explore exciting new AI-driven initiatives.
”We are very excited to embark on this transformative journey with Microsoft and integrate Microsoft Dynamics 365 into our operations. Our new best-of-suite strategy will simplify the complexity of our IT landscape, replacing ten disparate systems with a single, cohesive solution. The robust data capabilities reinforce our dedication to security and compliance and ensure we manage customer interactions effectively and privately throughout their journey.” – Dennis Funch Jensen, Group CDO, EET.
An incremental roll-out of Dynamics 365 will begin immediately, and EET will start reaping the benefits of the implementation by January 2024. The platform is highly scalable, allowing EET to add more applications as needs grow. To assist with the comprehensive task, EET has partnered with Delegate.
”At Delegate, we’re proud that EET has chosen us for their strategic transformation project. The goal of enhancing the user- and customer experience on a unified Microsoft platform is what Delegate can bring to life especially if you have a strong focus like EET Group.”– Peter Østergaard, Co-CEO, Delegate.
For Microsoft, this underscores the company’s commitment to providing businesses with technology solutions that drive growth and innovation.
”We believe that EET’s approach aligns with the capabilities of Microsoft Dynamics 365, and we are pleased to provide solutions supporting their journey towards future success.” – Christian Koch-Bentzen, Go To Market Lead for Dynamics 365 & Power Platform, Microsoft Denmark.
”At Delegate, we’re proud that EET has chosen us for their strategic transformation project. The goal of enhancing the user- and customer experience on a unified Microsoft platform is what Delegate can bring to life especially if you have a strong focus like EET Group.”