BY PETER ØSTERGAARD, CO-CEO, DELEGATE

AI technology is a freight train that's rumbling on relentlessly, unstoppable. It's here to stay; there's absolutely no doubt about that. This can be equally fascinating and terrifying, but instead of stepping aside, we at Delegate have chosen to hop aboard the train. Within a few days, all employees at Delegate have undergone their first training in ChatGPT.

At Delegate, we have chosen to embrace and exploit the many opportunities that ChatGPT and LLMs (Large Language Models) now offer because we believe these technologies can make a significant difference in our work and our ability to deliver valuable solutions to our customers.

To ensure an effective and safe implementation, we have developed a two-part strategy: Firstly, we focus on educating and training our colleagues to utilize ChatGPT as an efficient tool in their daily work, regardless of their position at Delegate. We believe it will improve productivity in our internal tasks and our work for our customers.

In this regard, we have developed extensive training material and offer classroom-based teaching to our employees. In these teaching sessions, we meet in small groups and work with practical tasks and cases that provide hands-on experience with ChatGPT. We also review the theory behind ChatGPT and the models underlying the technology.

We aim to ensure that all employees have the necessary knowledge and understanding to use ChatGPT effectively - and critically. We want them to be able to identify both opportunities and limitations in using ChatGPT, whether they are in customer-facing or internal positions.